We Have The Answer
At NTConnections we have designed our self-owned service desk to ensure that you have ready access to a familiar team of highly trained experts. We pride ourselves on our ability to solve your problems on the first call. If our experts are not able to quickly resolve the problem we immediately escalate the issue to senior-level engineers and, if necessary, dispatch an engineer to your site. In addition, we encourage your employees to call the Service Desk directly any time they have an issue or problem.
A sampling of our Service Desk support capabilities:
- Online trouble ticket and monitoring
- Live online chat & web-based support
- Remote desktop support
- On-site computer service & repair
- 24/7 phone support